Shipping & Returns
Transparent policies, fast shipping, and hassle-free returns. Your satisfaction is our priority.
Shipping Information
Free US Shipping
We offer free standard shipping on all orders within the United States. No minimum purchase required.
Delivery Time
Orders are processed within 1 business day. Standard shipping takes 7–13 business days to arrive. You will receive a tracking number as soon as your order ships.
Shipping Locations
Currently, we only ship within the United States. We are working on expanding to international markets soon.
Delivery Timeline
Order Placed
You receive an order confirmation email immediately.
Processing (1 Business Day)
We prepare and pack your order. Quality check included.
Shipped (7–13 Days)
Your order is on the way. Track it with the tracking number we email you.
Delivered
Your PureTouch arrives. Start enjoying touchless hygiene right away.
Returns & Refunds
Not satisfied? We make returns simple and stress-free.
30-Day Window
You have 30 days from delivery to request a return. No questions asked.
Easy Process
Email us at support@thepuretouch.store with your order number. We will send you a prepaid return label.
Full Refund
Once we receive your return, we process a full refund to your original payment method within 5–7 business days.
Condition Requirements
Items must be in original condition with all packaging. Used or damaged items may not qualify.
Return Policy Details
Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns are accepted within 30 days of the delivery date.
Non-Returnable Items
Gift cards and downloadable software products are non-returnable. Items that have been damaged due to misuse, negligence, or normal wear and tear are not eligible for return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@thepuretouch.store and send your item to the return address provided.
Contact Us
Questions about shipping or returns? Reach us at support@thepuretouch.store or visit our Contact page.